- Brisbane, Queensland
- Mon-Fri: 7:00am-7:00pm Sat-Sun: 8:00am-6:00pm
Remote $88/hrOnsite $130/hrParts after diagnostics
Security & Backup Brisbane
Practical security hygiene and backup setups for Brisbane homes and small offices — so one bad day doesn’t wipe everything.
Remote from $88/hrSoftware help without a driveway visit
Onsite $130/hrDiagnosis at your home or office
Parts quoted after diagnosticsApprove before we order
Brisbane Northside focusAlbany Creek & surrounds covered
Protect files before you need recovery
Security isn’t a scary subscription pitch. It’s sensible updates, fewer junk tools, and backups that actually restore.
We help set up local and cloud backup habits that match how you work, plus basic hardening after malware events.
Remote assistance is $88 per hour. Standard onsite assistance is $130 per hour. Any job that needs parts or repairs is quoted after diagnostics — you approve before we order parts.
We focus on Brisbane Northside suburbs including Albany Creek, Eatons Hill, Bridgeman Downs, Aspley, Chermside and surrounds — so you get local response without franchise suburb-spam copy.
Security & backup help
What we put in place on a typical visit.
Clear pricing
Transparent labour rates. Parts and repair work are quoted after we see the fault — no surprise upsells.
Remote assistance
$88/hrSoftware, email, many tune-ups and setup jobs when a visit isn’t needed.
Standard onsite
$130/hrHome or small-office visit for diagnosis, hardware work, Wi‑Fi, and most repairs.
Parts & repairs
After diagnosticsScreens, batteries, SSDs and other parts are quoted once we confirm the fault.
Remote assistance is $88 per hour. Standard onsite assistance is $130 per hour. Any job that needs parts or repairs is quoted after diagnostics — you approve before we order parts.
How it works
Assess risk, set backups, then verify a restore path.
1
Tell us what’s wrongCall or message with the device model, suburb, and symptoms — remote or onsite.2
Diagnose the faultRemote ($88/hr) or onsite ($130/hr) diagnosis so we know what actually failed.3
Quote parts if neededAny parts or repair path is quoted after diagnostics — you approve before we order.4
Repair & testWe complete the job, test with you, and leave clear next steps.Onsite diagnosis + practical repair paths
Many mobile-only competitors stop at software. We diagnose on site and plan hardware work — screens, batteries, upgrades, and board triage — with honest limits.
What we handle on a typical visit
- Fault confirmation before parts spend
- Laptop screens, batteries, SSD/RAM upgrades
- Virus cleanup, tune-ups, Wi‑Fi and printers
- Mac and Windows machines for common faults
What we’ll tell you early
- When a specialist board lab is the better path
- When repair cost outweighs a sensible replacement
- When remote ($88/hr) can finish the job without a visit
- How security & backup fits your data and downtime priorities
Recent-style repair examples
Anonymised examples of the jobs Brisbane Northside customers book us for — your situation may differ, and we always diagnose first.
Albany Creek home laptop
Slow family laptop used for school and Netflix — diagnosed on site, cleaned up, and upgraded where it made sense after a clear security & backup plan.
Eatons Hill / Bridgeman Downs WFH
Dropouts during video calls — separated laptop Wi‑Fi faults from whole-home coverage and fixed the weak link without guessing.
Aspley / Chermside small office
Shop PC that wouldn’t stay reliable — quoted after diagnostics so staff knew labour vs parts before approving the fix.
Backups beat heroics
Data recovery exists for a reason — but a working backup is cheaper stress. We’ll help you pick something you’ll actually maintain.
Book security & backup help
Tell us whether you need setup, a malware follow-up, or both.
Frequently asked questions
How much does a visit cost?
Remote assistance is $88 per hour. Standard onsite assistance is $130 per hour. Any job that needs parts or repairs is quoted after diagnostics — you approve before we order parts.
Is remote cheaper than onsite?
Yes — remote assistance is $88 per hour. Standard onsite assistance is $130 per hour. If we find a hardware fault that needs a visit, we’ll say so instead of pretending remote can fix it.
Do you charge for parts before quoting?
No. Parts and repair work are quoted after diagnostics. You approve before we order parts.
Do you come to my suburb for security and backup?
We cover Brisbane and nearby suburbs with a Northside focus (including Albany Creek, Eatons Hill, Bridgeman Downs, Aspley and surrounds). Mention your suburb when you book and we’ll confirm.
How do I book?
Call (07) 3074 9460 or use the contact page with your device details and suburb.
Can you help if I’m not sure what’s wrong?
Yes — describe the symptoms. We’ll diagnose remotely or on site and explain what we find in plain English.
Do you work on Macs and PCs?
Yes — Windows PCs/laptops and Apple Macs for common hardware and software faults.
Will you pressure me into a replacement?
No. If repair isn’t sensible we’ll say so and help you plan the next step, including data offload.
Related help
Useful next steps if this isn’t quite what you need.